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This section is focused on Frequently Asked Questions for 2N IP intercoms and for 2N® LTE Verso. The FAQ is divided into three separate groups to help you find the right information quickly. Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup. How to connect section answers the basic settings questions related to the interconnection between 2N intercoms and third party devices. Troubleshooting section is focused mainly on 2N product troubleshooting and issue reporting.

Configuration tips & tricks

How to connect with third party device

Troubleshooting

Technical training

Page: 3M Cogent MiY biometric reader - How to configure it with 2N® Helios IP? Page: Alcatel OmniPCX Enterprise Communication Server(OXE) - How set it up with 2N® Helios IP? Page: Alcatel OmniPCX Office (OXO) - How to configure it with 2N® Helios IP? Page: Cisco Video Surveillance Operations Manager (VSOM) - How to configure it with 2N® Helios IP? Page: CCM (6 and 7) - How to connect 2N® Helios IP as an extension? Page: CCME 4.1 - How to configure it with 2N® Helios IP? Page: CCM (6 and 7) - How to connect 2N® Helios IP via SIP trunk? Page: Video issue - 2N IP Intercom does not send video during a call Page: Reseting issue - 2N® IP Vario resets to default values after power supply reset Page: The call to 2N® Helios IP was established but without a video or audio Page: Avaya Aura Session Manager R6.2 and Avaya Aura Communication Manager R6.2 - How to configure it with 2N® Helios IP? Page: Linksys SPA3102 ATA - How to use it when connecting 2N® Helios IP to analogue PBX Page: APS reader,2N® IP Vario - Connection of lock and card reader (APS) including jumper configuration Page: 2N® HIPhone - How to configure it with 2N® IP Intercom and SIP Proxy Page: IP address - How to get the IP address of 2N IP Intercom Page: Avaya IP office R8.0 - How to configure it with 2N® Helios IP Page: Grandstream GXV3140 - How to configure it with 2N® Helios IP? Page: Avaya IP Office 7.0 - How to configure it with 2N® Helios IP? Page: Tadiran Coral IPX UCX - How to configure it with 2N® Helios IP? Page: License - How to get a license for 2N IP Intercom Page: License - How to get a license for 2N® Helios IP Manager Page: Aastra 400 - How to configure it with 2N® Helios IP? Page: Asterisk Trixbox - How to configure it with 2N® Helios IP? Page: Tamper switch - How to install and use it Page: VLC Player - How to watch and record video from 2N IP Intercom Page: How to provide all information to effectively resolve a technical issue on 2N IP Intercom? Page: !LOOKING FOR MORE GUIDES? Page: 2N® Helios IP Eye - How to set_old Page: X-Lite - How to configure it with 2N® Helios IP? Page: 2N® HIPhone - How to configure it with 2N® IP Intercom without SIP proxy Page: Direct call - How to set up 2N IP Intercom without IP PBX? Page: VLC Player - How to watch a video from 2N IP Intercom RTSP server Page: Door lock issue in 2N IP Intercom - Door lock does not open after dialing 00 Page: Time profiles - Is it possible to use time profile for lock codes? Page: Password issue with 2N IP Intercom - My old admin password does not work Page: VLC Media Player issue - Streaming from 2N IP Intercom to VLC does not work after VLC upgrade Page: Electric locks - Difference between locks in 2N IP Intercom accesories Page: 3CXPhone softphone - How to configure it with 2N® IP Intercom (without SIP proxy) Page: HID iClass R10 external RFID card reader - How to connect it to 2N® Helios IP? Page: Cisco VSM 7.0 - How to configure it with 2N® Helios IP? Page: Bria softphone - How to configure it with 2N® Helios IP (using SIP Proxy) Page: Mobile applications - Applications which are compatible with 2N® IP Intercom Page: 3CX VoIP server version 11 - How to configure it with 2N® Helios IP? Page: 3CX VoIP server version 9 - How to configure it with 2N® Helios IP? Page: 2N® IP Eye issue - How to enable 2N® IP Eye in Windows firewall? Page: Microsoft Lync Server 2013 - How to configure it with 2N® Helios IP Page: CCM 9 - How to differentiate User ID and Auth ID in case of registering 2N® Helios IP? Page: 2N® Helios IP Indoor Touch (before 2014) - How to configure it with 2N Helios IP? Page: Synology - How to connect it with 2N® Helios IP? Page: Aastra 5000 - How to configure it with 2N® Helios IP Page: Automation, Multicast paging - How to configure paging from 2N IP Intercoms Page: Automation, 2FA - How to configure 2FA on 2N IP Intercoms Page: Automation, Silent Alarm - How to configure silent alarm on 2N IP Intercoms Page: Automation, Multicast - How to configure Lock/Unlock all feature on 2N IP Intercoms Page: Wildix VoIP PBX - How to configure it with 2N® Helios IP? Page: Milestone Enterprise - How to connect it with 2N® Helios IP? How to control outputs and enable double way audio via ONVIF? Page: HSYCO - How to configure it with 2N® Helios IP? Page: Automation, security - Securing the door against unauthorized access in 2N® IP Intercom Page: Hikvision - How to configure it with 2N®Helios IP? Page: External IP camera - How to set it in 2N IP Intercom (Axis IP cameras guide included) Page: Keypad issue in 2N® IP Vario - some keys do not work Page: 2N IP Family - The unit reboots when the lock is activated Page: Security, 2N Security Relay - what it is and how to use it with 2N IP Intercom? Page: Automation, Time profiles - How to control the lock via time profile in 2N IP Intercoms Page: Grandstream GXV3672 - How to set it as an external IP camera for 2N® Helios IP? Page: Digifort - How to configure Digifort with 2N® Helios IP? Page: Bosch VMS - How to configure it with 2N® Helios IP? Page: 2N® IP Audio Kit Lite - Button does not work Page: 2N® Helios IP Attendance System - Windows 8-installation troubleshooting Page: Language mutation - How to create own language mutation for 2N IP Intercoms Page: Grandstream GXV3240 - How to configure it with 2N® Helios IP? Page: 2N® VoiceBlue Next GSM gateway - How to configure it with 2N IP intercoms? Page: Attendance - How to export data from 2N® Helios IP Manager to 2N® Attendance System? Page: IP Manager - Jak exportovat data z 2N® IP Manager do 2N® Attendance System? Page: Automation, Multicast - How to send/receive separate multicast streams on 2N IP Intercoms Page: Application, 2N® Helios IP Mobile v.3 - How to setup call from/to 2N Helios IP? Page: Grandstream GXV3275 - How to configure it with 2N® Helios IP? Page: Induction loop - How to connect it with 2N IP Intercom Page: Cisco Jabber - How to configure it with 2N® Helios IP Page: WaveStore VMS - How to connect it with 2N® Helios IP? Page: 2N® Mobile Key, NFC - Opening door using NFC Page: KNX - Connection of 2N IP Intercoms and KNX system Page: 2N IP Intercoms - How to upload a configuration with HTTP API Page: Savant SIS-5000 - How to configure it with 2N® Helios IP Page: Fibaro - How to connect it with 2N® Helios IP? Page: Control 4 - How to configure it with 2N® Helios IP? Page: Electric output - How to set electrical outputs on 2N IP Intercoms Page: Čtečka karet se zasekává Page: 2N® IP Eye - How to set it up Page: 2N Helios IP and AVM FRITZ!Box Page: Display, 2N IP Intercom - Display configuration Page: Gigaset Maxwell 10 - How to configure it with 2N® Helios IP? (Without SIP proxy) Page: Gigaset Maxwell 10 - How to configure it with 2N® Helios IP? (with SIP proxy registration) Page: Wiegand - External RFID card reader 125kHz/13.56MHz - How to connect it to 2N IP Intercom? Page: Certification - How to insert certificate into 2N IP Intercom for web authentication Page: AXIS Q6044-E PTZ Dome Network Camera - How to connect external AXIS Q6044-E IP camera to 2N IP intercoms Page: AXIS Q6044-E PTZ Dome Network Camera - Jak připojit externí kameru AXIS Q6044-E IP k 2N IP Interkomu Page: Static IP address - How to set up static IP address on 2N IP Intercom Page: Factory reset - How to do factory reset on 2N IP Intercoms Page: Bluetooth, Administration - How to configure Bluetooth settings directly in the device and how to distribute configuration (export/import) between devices Page: Bluetooth, Administration, Security - How to change Bluetooth location authentication settings? Page: *Video - Bluetooth - Configuring 2N® Mobile Key app with 2N IP intercoms and Access Units Page: Loxone integration with 2N intercoms Page: *Video - IP address - How to find out an IP address of 2N IP Intercoms and switch between DHCP and static IP address modes Page: *Video - Display - Touch display options of 2N® IP Verso Page: SIP Proxy - How to register 2N IP Intercom to SIP Proxy server Page: Automation, Black/whitelist - How to block or allow specific numbers to call an intercom Page: *Video - Fingerprint - Module installation and configuration Page: *Video - Modules, Part 1 - How to install a 3-module frame Page: *Video - Modules, Part 2 - How to install 2x2-module frames Page: *Video - 2N IP Intercom - How to set up with 2N® IP Eye Page: *Video - 2N IP Intercom - How to register to SIP Proxy Page: *Video - HIP Solo - Installation Guide Page: *Video - 2N® Helios IP Solo - Surface installation + backplate Page: 2N® Network Scanner - How to locate 2N IP device and set its IP configuration? Page: Driver for External USB Readers - How to use it? Page: *Video - 2N IP Intercom - How to switch between internal and external cameras using DTMF Page: *Video - 2N® Indoor Touch - Setting up calls between 2N® Indoor Touch 2.0 and 2N IP intercoms Page: *Video - 2N IP intercoms - Calling multiple destinations in sequence and in parallel by pressing one button Page: Door section - How to configure it on the 2N IP intercoms Page: REX button - How to connect it to 2N IP Intercom Page: 2N IP Intercoms – How to integrate with 3rd party NVR/VMS systems without ONVIF and RTSP Page: 2N IP Interkom – Jak integrovat do NVR nebo VMS systémů třetích stran bez ONVIFu a RTSP Page: How to use an external RFID reader 125kHz EMarine (USB interface) Page: Automation, Disable outgoing calls from 2N IP Intercom over DTMF Page: LTE Verso - How to calculate data consumption Page: Automation, UnauthorisedDoorOpen - Securing doors against unauthorised door opening in 2N IP Intercoms Page: Automation, DoorOpenTooLong - Securing door against excessively long opening on 2N IP Intercoms Page: Connectors and LED on LTE Verso Page: 2N® LTE Verso - How to perform factory reset Page: Virtual Card ID – What is it for and how to set it up Page: RMA - What to check before the RMA process for 2N IP Intercoms Page: User Sounds - how to upload a sound file Page: External USB RFID reader not working? Try this! Page: Bluetooth, 2N® Mobile Key - Otevírání dvěří pomocí Bluetooth Page: Bluetooth, Administrace - Jak nastavit Bluetooth v zařízení a jak nastavení distribuovat (export/import) mezi zařízeními Page: Bluetooth, Administrace, Bezpečnost - Jak změnit klíč pro Bluetooth autentizaci Page: Slideshow - how to configure the Slideshow on 2N IP intercom Page: Automation, OpenDoor - How to control the card reader signalization Page: *Video - 2N IP intercom platform - Factory Reset procedure Page: *Video - 2N® IP Verso - Flush frame installation - plasterboard Page: Automation, on demand lock activation / deactivation code in combination with time profiles and other access methods Page: OpenVPN - OpenVPN server & client Page: Automation, Callback - How to configure callback with 2N IP Intercom to Mobile Video Page: Loxone Miniserver - Integration with 2N IP Intercoms Page: 2N IP Intercoms – How to configure Gmail SMTP service Page: Thermal camera integration with 2N IP Intercom / 2N Access Unit Page: External Quick Dial Button for 2N® IP Intercom Page: Firmware upgrade - How to do firmware update on 2N IP intercoms Page: How to enhance your legacy access control by lockdown with 2N access control Page: Jak rozšířit starší přístupový systém o funkci nouzového uzamknutí s pomocí 2N zařízení Page: How to connect and configure a door contact to 2N IP Intercom Page: *Video - 2N® IP Base - installation guide Page: Contact-less calling Page: Wiegand module - Function Overview (2N® IP Verso or 2N® Access Unit 2.0) Page: 2N IP Intercoms – How to configure Seznam SMTP service Page: 2N® Mobile Key, Bluetooth - Guest access PIN Page: Automation, Multicast - How to receive multicast paging from up to 5 sources Page: SSL certification error Page: Auto Provisioning via TFTP Page: Grandstream HT801 - Analog adapter + 2N IP Intercom Page: Connect a 2N® IP Verso Intercom to the AXIS A1001 Network Door Controller Page: Lift control - configure 2N devices to control lift access to floors Page: License Plate Recognition (LPR) – how to configure it? Page: Connection of 2 devices to one lock Page: LTE Debug Module – how to use it? Page: 2N® IP Style – display customization Page: Filezilla FTP Server Integration with 2N Intercoms Page: Vega LPR integration with 2N IP Intercoms / Access units Page: 2N® IP Style - custom scene crop option Page: Genetec Omnicast – low-quality video stream of 2N® IP Style? Page: Time Profiles - What are they for and where to find them? Page: Automation, Card Call - How to initiate a call after card verification Page: Automation, Call Delay - how to set a different ring time for diferrent call destinations Page: Automatizace, volání na dvě čísla z 2N interkomu přes GSM bránu s jednou SIM kartou Page: How to connect Automatic Door Opener ED100 Page: 2N IP Intercoms - How to add user access credentials Page: Jak přidat přístupové údaje do jednotky 2N? Page: Gmail: Unable to send emails or log in after 2022-05-30? Page: OSDP module - How to connect and use example Page: MicroSIP - How to make calls with 2N IP intercom and My2N Page: 2N® IP Style - bi-directional video setup Page: Calling Virtual Numbers and Telephone Mode functions - How to enable those functions and how to use them Page: Unable to access web interface of 2N OS devices running FW older than 2.37? Page: 2N® IP Style – Camera settings guide Page: Trace, syslog, and Mobile Video logs – various scenarios of use Page: Interoperability Partizan STD-2MP with 2N IP Intercom Page: 2N® 2Wire - How to use it? Page: HTTP API - how to insert configuration file via http command? Page: Wiegand - External RFID - How to connect external RFID old version reader to 2N IP Intercom Page: iOS 14 & macOS Big Sur - Issues with accessing website Page: 2N® IP Verso vs LTE Verso Page: Factory reset - How to make HW factory reset of 2N Helios IP intercoms Page: Automation, One-time access - How to set up one-time codes via automation Page: How to upload a video to display on 2N® IP Verso Page: Bulk management Page: 2N® PICard Commander – MIFARE DESFire EV2/EV3 - How to install and program cards